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I stumbled upon Kleins when I was looking for a company that would ship the lovely Glasshouse candles as Christmas presents. Today I was really glad I found you for several reasons. Firstly one of my friends got in touch to say she had received her gift and it was beautifully packaged and presented – it’s nice to know that you took the extra care to make it look lovely. I was also really pleased it arrived so soon.

Plus, I received a very unexpected and lovely package of goodies to enjoy with a note to say thanks for doing my Christmas shopping with you. I really appreciated this lovely touch, especially as I am a frazzled mum with a new baby and rarely get to treat myself. So thank you. I was planning to shop with you again anyway but this great customer service really sealed the deal.

I will definitely recommend you to my friends.

- Kate

Good Morning

I can't let another day go by without thanking you sincerely for the service I received while Christmas shopping at Kleins online recently. Service like yours is rare in business these days and is truly appreciated. Thank you so much for the speedy delivery, careful packaging and of course the extra gifts received, especially the aniseed candies! You can be certain that I will return to shop at Kleins online in the near future.

- Ali

Hi Guys,

Thanks so much for the prompt despatch of my order(s). As a Melbourne-ite living in Sydney, I love that I can still buy at your store, as I used frequent it often when I lived in Melb. I could go mad buying everything, but I have to reign myself in. Thanks again.

- Steph

thankyou so much - order arrived today, beautifully wrapped and so fast! also love the little samples. Really appreciate the service and will tell everyone I know, sometimes it is really hard to get lovely things in Apollo Bay, but you have solved that problem for me! Thanks again from the coast.

- Anne

thank you, I received my shipment yesterday, and am v.happy with the expediency of my order, also thank you for the lovely 'gifts' included in the package. Cheers

- Alena

Hello, I just wanted to say thank you for my bottle of Ligea, it arrived today. It was so well packed and the samples are much appreciated. I have shopped in you store several times over the past few years and have always been happy with the service. I now know that great service also extends to your internet orders.Thank you so very much.

- Kerri

Just a quick thank you so say I received my order today. The attention to detail with the packaging, wrapping and stickers was to die for! I am an internet shopaholic and Kleins is up there with the best... I will definitely be back to buy more more more! xxox

- Camille

Hi there, Just want to say thank you for all the little presents you've sent me. I felt like a little girl on Christmas day. Thanks a million!

- Carmen

If you are the ultimate "girly girl" or a bloke who isn't ashamed to take good care of his skin, it's almost certain that you have paid a visit to Kleins Perfumery. If not, shame on you! Kleins is absolute decadence. Sweet smelling perfumes, organic skin care and the absolute best for your body and hair - this place is heaven for those that appreciate little luxuries. The staff are very helpful, and are more than happy to give you a once-over and tell you what you're in need of (in the nicest possible way of course!) and explain to you exactly how to use it. I also highly recommend Kleins - Thank me later

- Jackie D

Every time I walk along Brunswick Street, I have to stop off at Klein's Perfumery. Just a small store, Klein's Perfumery is the perfect way to waste away a few hours and expand your skincare, makeup and fragrance knowledge. A treasure trove of the senses, Klein's stocks local and imported products including the legendary Penhaligons range. For those of you who are familiar with Penhaligons then rejoice: they have the famous Bluebell perfume. The staff are relaxed and very friendly, their enthusiasm and optimism contributes to the pleasant atmosphere that radiates inside Klein's. Just ask for help and prepare to be wowed with their extensive knowledge about the products.

- Celia

I do all the Christmas Shopping for my female friends and family at this shop. They have the most amazing range of perfumes, soaps, skin care and the like. I am a sucker for pretty things and beautiful packaging, which means I can spend hours in here just looking at all they have on offer. The staff are super helpful too, and they do gorgeous gift wrapping.

- Emily

What can I write that hasn't already been written???

Kleins Perfumery really is a pretty little gem in Brunswick Street and I still have to find the person that doesn't love it.

Not only is my one stop shop when it comes to presents, but it's also the kind of place that makes you forget about the rest of the world and just focus on your senses while browsing through the shelves.

The best thing is that it offers a wide range of top quality products but still manages to cater for every budget. Rest assured that you'll be able to find a sophisticated item even on the smallest budget.

Plus, the staff really know their products and relying on their expertise makes shopping at Kleins a personal and intimate experience. Something that no department store will ever be able to achieve.

- Chi B

If you're looking for a fragrance you saw in a magazine ad or on TV, Kleins is not the place for you. If however, you want something unique and you're prepared to work out what notes you like and sniff your way through a store, this is where you go.

 

With staff that know a thing or two about stuff that smells and a range of fragrances (for both people and homes) that are uncommon and often not available elsewhere, a stop at Kleins is sure to see you bring home something beautiful.

 

I walked away with a Demeter fragrance that smells EXACTLY like gin and tonic with cucumber. It was a toss up between that and one called 'dirt' which was exactly the smell you inhale when you go to a garden nursery after it's rained. Amazing!

- Samantha

I LUV the stuff I bought from your shop last week. Shipped it all back to Sydney, may have to buy from the website.

- Tricia

Hi i,am william i love your store my girlfriend loves the mens grooming stuff.

- William

Thank you so much for your help. The nose gaye arrived today and now my office smells absolutely wonderful! Eau Fantasque was the perfume I used to wear! I have just put an order in for some. Thank you again!

- Jayne

Well what can I say. Your parcel arrived today and you’ve made my Easter. To send me beautiful gifts (including the original item I was after) is one of the best examples of customer service I have experienced. (And I shop online A LOT).

I will be sure to tell all my friends how professional Kleins is.

- Nina

Hi Guys,

I came across your website when I was looking to replace a violet lip balm I love, which I had trouble finding.

The website and service is very friendly and I'm really glad to say you had the lip balm in stock!

Thanks so much for my order which came quickly and was beautifully wrapped. All the products are gorgeous and the samples such an unexpected treat.

I'm so glad I stumbled across you and will be back to visit again soon :-)

Cheers

- Jane

Hi all!

I just wanted to drop you a note to thank you so much for some really wonderful service I had in your store a few Sundays ago.

It was super busy, but the girl that helped me gave me great personal attention and focus (I'm so sorry for forgetting her name; she had glasses and was extremely knowledgeable about all things perfume!). We had narrowed my choices down to This is Not a Perfume and Artemisia, and I left the store for a walk to let the samples settle into my skin.

I never returned on the day though, which I'm so sorry about! After all the effort the lovely lady had gone to, I went to meet my fiance in the city, and never made it back!

But I just wanted to tell you all that I really appreciate the time and effort that went into helping me. It's not often I experience that kinda of service any more.

Thanks again.

- Michelle

Hello,

thank you ever so much for the items I received in the mail that I picked up from the Post Office today. Thank you for the Cassis Noir perfume. Thank you also for the little extra freebies, I love getting little samples in the mail - like being a little girl in a lolly shop :)

- Patricia

Thankyou for my beautiful candle, I love everything. Especially the vanilla Annick Goutal perfume, yum

- Evette

Hi

My order arrived today and I wanted to thank you for the excellent presentation and of course the extra samples you included, it was a real WOW factor.

I will be shopping again!!

Until then, yours sincerely

- Robert

Thankyou for my beautiful candle, I love everything. Especially the vanilla Annick Goutal perfume, yum!

- Evette

Just a lil smitten kitten with how @KleinsPerfumery wrap your online purchases and break land speed records in postage. Also loving the complimentary sachets. It's like Dad coming back from a biz trip with hotel shampoo. Except really classy.

- Amy

I LOVE Kleins perfumery - they do a STUNNING giftwrap if you ever want to buy a gift on-line.

- Anita

Hi,

Just dropping you a note to say thank you for the fast delivery, received it yesterday, the day after ordering it.

Excellent service.

Also thank you so much for the samples, they were a pleasant surprise.

Regards

- Sandra

Thank you for sending my order so promptly. I placed the order on Sunday and received it yesterday. When I saw the pink box on my door step I knew exactly what it was.

As always, the items were wrapped beautifully which make me not want open the ones which were for me. There were a couple of gifts in my order as well, which are beautifully presented.

 Thanks again

 

- Simone

Some of the best customer service i've ever experienced was at Kleins!

One of the lovely ladies behind the counter asked me what kind of scents I have owned and using her perfume savoir-faire, carefully selected some special names for me to try. It was like a wine tasting, breaking down each scent into its top notes, its low notes and every other note. Gradually by process of elimination I found my new signature. So much fun!

The merchandise itself is wonderful, unique and precious but I would go back here on service alone.

- Claire

I googled "best perfumery melbourne" and came up with a few, that day I visited a couple... Kleins had the serious edge on the others. Why?? They have a beautiful approach to their customer service... out and out passion, you can tell they know and enjoy what they're talking about... and I thought it was just Will, but since going back again and again (it becomes addictive!) every staff member is so lovely... and all love to just help and educate me!! Definitely up on my fav list of things to do on my day off: visit Kleins!

- Mary

Hi there, 

I am a first-time customers to your site and I received the below order yesterday.

I just have to tell you that it was such a lovely surprise to see it arrive in a pink box (yes - small things excite me!), and then to receive the samples and find my order beautifully wrapped inside... it made my day.

Many thanks and I will definately be purchasing again!

Kind regards,

- Louise

Hey, I'd just like to take the time to thank the wonderful staff at Kleins. I walked in today to test a few perfumes but Ellie went above and beyond, she took the time to show me a whole stack of different perfumes from different houses and ones I wouldn't have thought would be me at all. I was wrong, Ellie knows so much about perfume you can really see her passion. I walked out an hour later with TokyoMilk Le Petite, a beautiful soft and warm Violet scent that I couldn't walk away from, and the stunner L'Artisan Parfumeur Traversee Du Bosphore which has already had compliments thrown its way. I will be back for more from the list that heartbreakingly had to be culled.

Thank-you for bringing these little gems my way.

- Alex

Today I received my parcel and as usual it was full of extra surprises. As an expat Melbournite I miss my regular visit to Klein's, however receiving such beautifully presented products in the mail certainly makes up for it.

Thank you and I wish you a Merry Christmas.

- Sharyn

 

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